Refund and Returns Policy

REFUND POLICY

Last updated February 05, 2025

OVERVIEW

At Chaaya Publications Pvt. Ltd ("Company," "we," "us," or "our"), we strive to provide our customers with high-quality books and content. This Refund Policy outlines our policies regarding returns and refunds for purchases made on https://chaayabooks.com (the "Site").

RETURNS

Due to the nature of our products, we do not accept returns or exchanges for books once they have been purchased and delivered. However, we will consider returns under the following conditions:

• Damaged or defective books upon delivery.
• Incorrect item received due to our error.

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.

ELIGIBILITY FOR REFUNDS

To be eligible for a refund, you must provide proof of purchase and photographic evidence of the damaged or incorrect item. Refunds will not be issued in the following cases:

• Change of mind after purchase.
• Incorrect shipping address provided by the customer.
• Items damaged after delivery due to mishandling.

REFUND PROCESS

If your refund request is approved, we will process your refund to the original payment method within 5-10 business days. Please note that it may take additional time for the funds to reflect in your account depending on your bank or payment provider.

LATE OR MISSING REFUNDS

If you have not received your refund after 10 business days, please check with your bank or payment provider. If you still have not received your refund, contact us at chaaya.web@gmail.com.

CONTACT US

If you have any questions about this Refund Policy, you may contact us at: